Refund & Return Policy – BM Marketing Solution
Effective Date: 5-Dec-2024
At BM Marketing Solution, we strive to provide high-quality digital solutions, including software development, web design, and IT services. We value customer satisfaction and have established the following Refund & Return Policy to ensure transparency.
Refund Policy
Software & Digital Products
All purchases of custom software, website development, and digital products are non-refundable once the project has been initiated.
If a project is canceled before development begins, a partial refund (after deducting administrative costs) may be issued.
For ready-made scripts and digital downloads, refunds are not provided after the product has been delivered or accessed.
Subscription-Based Services
Monthly and yearly subscription fees for SaaS products, hosting, or maintenance services are non-refundable once billed.
If a technical issue arises that BM Marketing Solution is unable to resolve, a pro-rata refund may be considered.
Service-Based Projects
If a client requests a cancellation within the first 7 days of starting a service (before major development begins), a 50% refund may be considered.
After significant progress in the project, refunds will not be issued.
Return & Replacement Policy
Since we offer digital products and services, no physical returns are applicable. However, we ensure:
✅ Bug Fixes & Issue Resolution – If a product does not work as described, we will provide free technical support.
✅ Feature Adjustments – Minor modifications may be provided as per the original project scope.
Eligibility for Refunds
A refund request will be considered only if:
✔ The service or product is not delivered as promised.
✔ The product has critical technical defects that we are unable to resolve.
✔ The request is made within 7 days of purchase (only for eligible services).
How to Request a Refund
To initiate a refund request, contact us at:
📩 Email: sales@bmmarketingsolution.com
📞 Phone: +91 9022051223
Provide:
Order ID or Invoice Number
Reason for refund request
Screenshots or proof of the issue
Our team will review the request and respond within 5-7 business days.
Exceptions
BM Marketing Solution reserves the right to deny refund requests if:
🚫 The service or product has already been used, accessed, or modified.
🚫 The issue is due to client-side errors, hosting problems, or third-party integrations.
🚫 The refund request is based on a change of mind after purchase.
